What are the requirements?
1. Potty trained if 6 months or older.
2. Spay & Neuter:
• Daycare — must be spayed or neutered after 1 year old or females first heat.
[[ If humping or marking is happens, daycare is paused until spayed or neutered.]]
• Grooming — not required to be spayed or neutered
3. Collar & Name Tag: Every dog must wear a collar & tag every visit. Must be a plastic quick release collar. No metal buckles.
[[ Digital trackers, tiles, or air tags are not allowed on collars due to safety for dogs in play area.]]
4. FLEA PREVENTION: If fleas are noticed during the visit, they will be required to leave immediately.
[[ To start treating fleas, a Capstar 24hr flea pill will be given for $20.]]
5. Annual Shots + Test required:
• Rabies
• Distemper
• Parvo
• Bordetella
*Fecal – Intestinal Parasite Test once a year
PLEASE PAY ATTENTION TO OUR VACCINES REQUIRED; THERE ARE ADDITIONAL VACCINES REQUIRED BEYOND THE “STANDARD” GIVEN AT ROUTINE VET APPOINTMENTS. YOU MAY NEED TO REQUEST ADDITIONAL VACCINES.
7. Evaluation Day: Create an online profile in client portal and sign ALL agreements and liability release online. See registration steps at bottom of page.
An Evaluation Day is a full day of daycare to assess behavior: Here at BBB Downtown our priority is safety and comfort of ALL dogs. An evaluation day gives us and your dog time to get acquainted along with taking note of body language, playtime skills and behaviors. Our facility gives dogs the opportunity to socialize, play, and wander which leads to happy pups and parents. Most dogs pass our evaluation but there are some canine companions that would do best at a facility with less dogs and interactions or a home environment.
You can count on us to be upfront and communicate about your dog’s experience. Texting during open business hours to check in is very welcome! We will be completely honest if your dog and our facility is not a good match and give recommendations we see fit. All of staff is here because they love what they do. As the owner, I want our facility to remain a joyful, relaxing, and safe space for employees and dogs.
- AGGRESIVE BEHAVIOR OF ANY KIND
- EXTREME SEPARATION ANXIETY
- EXCESSIVE BARKERS
- ESCAPE ARTIST
Drop-off & Pickup Information
For the dogs’ and staff safety, our doors are kept locked 24/7. To drop-off or pick up, you will park, text us that you are here for “dog’s name”, walk to door, and we will open the door for you. We do not accept walk-ins and reservations are required for all services. You can make same day reservations by calling or texting is preferred. If you have someone coming for you, please text us a notice, and let them know the procedure.
Parking & Door
Park on concrete or in gravel parking behind building. We are the glass door on east side of building by handicap parking.
Can I have a tour?
Yes. Contact us to schedule with management.
What are your drop off and pick up hours?
Monday – Friday 6:30am – 6:30pm
Saturday & Sunday 6:30am – 11am
Daycare and Grooming is Monday – Friday ONLY
NO PICKUPS OR DROP OFFS ON HOLIDAYS
What do I pack for daycare?
1. Do not send personal items, food, treats, or toys.
2. Collar and name tag always required.
What do I pack for boarding?
1. DO NOT BRING: any personal items such as beds, blankets, toys, bowls, chews, bones, an excess amount of treats, or use ziplocs. Our facility must remain neutral area for all dogs.
2. Food
A. Must be in locking plastic/metal storage container.
B. Pack your measuring scoop used.
C. Write first and last name with simple instructions on top and side of container.
3. Medicine
A. Bring in ziploc with written instructions OR pill organizer is preferred.
B. Must fit in food container.
C. Send pill wraps if needed. We will not give meds if there is bite risk.
4. Treats
A. Bring in sandwich ziploc.
B. Must fit in food container.
* We always recommend at last a bath before going home to wash away the germs from others and dog smell.
Can my dogs stay together in the same room?
All dogs sleep in one shared space, the bedroom, at bedtime. You can request your dog be kenneled at night if preferred. Feeding is done separately either in kennels or in different rooms of our building.
Is the evaluation day required before daycare and boarding?
Yes, but sometimes may be skipped at our discretion.
What is the evaluation day?
The evaluation day is a daycare day to assess temperament and behavior to decide if we are the best and safe match for each other. We assess behavior in playgroup, quiet time in the bedroom, feeding, and general interaction with humans.
Do you supply food?
No
Do you offer senior dog services?
We find that we are a great place for 7+ year old dogs being fully indoor and personal attention, but keep in mind they are at higher risk for injuries and illness.
Can I send meds with my dog?
If dogs take meds, they must be willing and not a bite risk. Pill wraps and such can be sent.
When do I pay?
100% of invoice is due at checkout. We do accept payment at drop off, but payment at pick up is always easier.
What forms of payment do you accept?
Cash and check preferred and are fee free. We also accept cards and tap to pay. Credit cards have processing fee.
What is your cancellation policy?
Daycare – day before by 6:30pm
Boarding – 3 day notice or there is 50% cancellation fee
Grooming – please give 1 to 2 day notice
Can I checkout early?
Yes, but just as a hotel reservation; the client is responsible for 100% of reservation made. Checkout date should be changed by time of check-in to give us enough notice to fill vacancy.
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How do I get my pup started?
Our facility uses Gingr, a petcare management software for booking. This is a great tool for our clients to request reservations anytime they need as we do not have a front desk receptionist.
1. Create Profile
A. I recommend downloading app to create login and profile
B. Phone app for clients is “Gingr for pet parents.” Invite code is 937102.
C. Gingr URL: bbboarding.portal.gingrapp/public/login
2. Shot Records & Fecal Test
A. Go to account > Upload records > Tap “Drop your files here” > Select Image OR Document > select media
B. Upload Only once. It won’t show you uploaded file but it is there. It will say missing info in red color until we verify and manually enter expiration dates.
C. You can also text records to us (preferred)
3. Sign Policies
A. In client portal: Go to account > Waivers & Agreements > READ & SIGN both online agreements. (must be read and signed before creating bookings or check-ins.)
4. Text us
To speed process up, text that you’ve created an account and completed all steps.
* we must review shot records to move forward
5. Finally
A. We will text back letting you know if you’re missing any steps or if you can request First Daycare Day in client portal to assess temperament and behavior before an overnight stay.
B. Or you can book grooming without an assessment
Phone app for clients is Gingr for pet parents. Invite code is 937102.
Contact Black Bayou Boarding
For fastest response, text us! Emails are not checked daily.
500 Broad St. G, Lake Charles, LA
Hours:
Monday - Friday 6:30am - 6:30pm
Saturday & Sunday 6:30am - 11am
Daycare & Grooming is Monday - Friday ONLY